Frequently Asked Questions (FAQ)
Registration and Profile Setup
You need to create an account, complete the verification procedure (upload a scan or photo of an identity document — passport or driver's license), and fill in your profile. Once your details have been submitted, a moderator will review the information within 24 hours.
You need to provide an email address and a phone number. You can select your language and time zone, and indicate whether you would like to receive notifications via Telegram or by email. The account settings also include your delivery location (this parameter is taken into account when calculating the route and the budget). You will also need to enter and confirm a password, which you can change at any time.
In the "My Personal Data" section, select your account type — "Personal" for individuals or "Business" for a corporate account. Next, upload your documents (scans, not photocopies), fill in the personal data fields, and select your gender. In the "My Address" section, enter your billing address and indicate whether it matches the vehicle's delivery address.
If the purchase is made through your profile but the vehicle is registered to another person (a spouse, relative, or friend), you must provide that counterparty's information in the corresponding section of your profile.
Uploading documents is a mandatory part of registration. It is required to verify your identity and is one of the platform's core rules. The data undergoes an authenticity check (for the safety of all bidders). In addition, the uploaded documents may be needed for customs clearance of the vehicle when it is imported.
An accurate delivery address is required in order to calculate logistics costs correctly. PLC Auction automatically determines the port of departure and the port of arrival, and then calculates the optimal route and shipping cost.
The platform is responsible for processing personal data in accordance with its privacy policy. Users are responsible for keeping their own login and password secure. An account may not be transferred to another person. If you suspect unauthorized access, contact the support team immediately at [email protected].
If you have forgotten your password, use the account recovery function on the login page. Follow the system's instructions to reset your password and regain access to your account. If you run into any problems, please contact the support team.
You can close your account and have your deposit returned yourself, through your personal account area. There is a fee for this service — USD 200.00. Please note: once your account is closed, you will no longer be able to become our client again. The deposit is returned within 5–7 business days of the account being closed, using the same payment method it was made with.
Purchase
Purchasing a car goes through several stages: registration, deposit payment, car selection, participation in auctions or purchase at a fixed price, invoice payment after winning, and further arrangement of delivery and documentation.
Video: How to Register for Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
No, a dealer license is not required. Both private individuals and companies can purchase cars through the service.
Our platform offers a wide range of filters for selecting cars according to your desired parameters — make, country, price, and others. You can find them on the left side of the Catalog page. You can also always contact our managers via the chat available on the website, by phone number in the site header, or through any social media convenient for you.
On each lot's page, there is a calculator that helps you calculate the approximate cost in advance, taking into account the car price, auction fees, logistics, and additional expenses. If a car is participating in auctions, the exact final price cannot be determined in advance — the final bid is formed during the auction. However, some cars have an instant buyout option: such a fixed price will be indicated separately as "Buy Now."
Auctions sell cars from insurance cases, after leasing, dealer returns, or with damages. Insurance and leasing companies, as well as dealers, are all interested in a quick sale rather than maximum revenue. This is what allows such cars to be purchased below the average market price — often even taking into account delivery and additional expenses.
The status can be tracked in your personal account. It displays the main stages of the car's movement — from purchase to shipment and delivery.
The plc.auction commission is $500 for each vehicle, regardless of its cost.
To participate in auctions, it is sufficient to register, complete verification, and make a deposit. The main transaction documents are processed after purchasing the car.
Yes. You can arrange a purchase with full support: from selection and participation in auctions to delivery, documentation, and customs clearance.
Auctions and Bids
To place a bid, select a car and specify the maximum amount you are willing to offer. The system will participate in the auction on your behalf within this limit.
Video: How to Make a Bid - Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
After you specify the maximum bid, the system places it automatically within the set limit. If your bid turns out to be the winning one and the seller confirms the sale, the car is considered purchased.
This is possible if another participant offered a higher price during the live auction. Therefore, it is better to immediately specify the maximum amount up to which you are really ready to bid.
The final stage takes place taking into account the live auction on the platform's side. You participate through a pre-set maximum bid, and the system places bids on your behalf within the set limit.
After winning, you receive an invoice for payment. Once payment is received, document processing and car delivery arrangements begin.
Yes, this is possible. But it is important to consider your budget and payment obligations in advance if several lots are won at once.
Payment and Deposit
The deposit amount depends on the chosen car and transaction conditions. The exact amount is indicated before participating in auctions.
The deposit confirms the seriousness of the buyer's intentions and provides access to auction participation. In some cases, it can be credited toward the car payment.
After registration and verification, you will receive available methods for deposit payment. Usually, this can be done through your personal account or according to the manager's instructions.
Video: How to Add a Deposit - Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
The deposit can only be refunded when the client closes the account. To close the account, the client must not have active bids, active purchases, or other potential financial obligations. There is a $200 USD fee for closing the account, which will be deducted from the deposit amount.
Yes, the deposit can be credited as part of the payment for the car.
Typically, the total cost includes the car price, auction fees, service commission, document processing, and delivery. Additionally, insurance, customs payments, and other related expenses may be taken into account.
Full payment must be made within 3 business days after the invoice is issued.
The following payment methods are available for funding your account on plc.auction:
- Bank transfer
- Card payment (Visa, Mastercard)
- Card payment in EUR (Visa, Mastercard, as well as Blik and iDEAL payment systems)
- Cryptocurrency payment
If you encounter payment difficulties:
- Check your card details
- Try another payment method
- Check notifications from your bank
- Refresh the page or try again later
- Contact us for help through the platform chat or any other contacts listed at the top of the page
Delivery
The delivery time depends on the country of dispatch, route, destination port, and method of transportation. Exact times are calculated individually for each car.
The cost usually includes transportation of the car to the port, loading, sea or container delivery, and processing of accompanying documents.
A preliminary calculation can be obtained on the lot page using the calculator. The final cost depends on the route, type of car, and additional services.
Insurance, customs payments, brokerage services, taxes, delivery within the destination country, and other additional expenses may be paid separately.
Yes. The delivery status of your car, as well as the approximate arrival time, will be indicated in your personal account after purchase or winning the auction.
Yes. We provide car delivery services regardless of the platform where it was purchased.
Yes, we can arrange delivery to an agreed address.
Documents and Customs Clearance
- Title document
- Invoice
- Auction sheet with car condition report
- Payment confirmation
- Export and customs documents
Before bidding, it is important to pay attention to the type of documents, the possibility of export, the status of processing, and the prospect of car registration in your country.
Can be purchased:
- Clean Title — clean title, car without serious insurance cases
- Salvage Title — insurance total loss, requires restoration; a popular choice for import and repair
- Rebuilt/Reconstructed — previously salvage, has passed restoration and inspection
- Flood / Fire / Hail — damage from water, fire, or hail; can be imported, but requires assessment of repair scope
Purchase with caution / for parts only:
- Parts Only / Non-Repairable — not subject to registration, only for disassembly into parts
- Certificate of Destruction — the car has been officially decommissioned, registration is impossible
- Bill of Sale Only — no original title, difficulties may arise during customs clearance
Before purchasing, we recommend checking which titles are accepted for import into your country.
Yes, you can arrange support for customs clearance and preparation of the necessary documents.
Documents are sent to the address you specify or transferred to a port agent at the destination.
Vehicle Inspection
Usually no, as the cars are located at auction sites and are not always available for personal inspection. However, you can order an additional inspection.
An additional inspection may include examination of the car by a specialist, photo and video documentation, inspection of visible damage, and preparation of a report on the overall condition of the car.
Yes, before bidding, you can check the car's history by VIN code on the checkcar.vin service website.
You can preliminarily estimate the repair cost based on photos, lot description, VIN report, and results of additional inspection.
Without additional inspection, it is better not to buy cars with serious damage, problematic documents, missing keys, signs of severe accident, or disputed technical condition.
Video Instructions
Video: How to Register for Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
Video: How to Add a Deposit - Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
Video: How to Make a Bid - Online Vehicle Auctions from USA, South Korea, China, UAE & Europe
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